Privacy Policy

Precision Windscreen Repairs are committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What information we collect: We may collect personal information including, but not limited to:

• Your name

• Phone number

• Email address

• Vehicle details (such as make, model, registration)

• Location or address for mobile service

•Information you provide via our website, phone, text message, social media, or in person

2. How we collect your information. We collect personal information when you:

• Contact us by phone, email, SMS, or social media

• Submit an enquiry or booking through our website

• Request a quote or service

• Engage us for windscreen repair or replacement

3. How we use your information Your personal information is used to:

• Provide and manage our windscreen repair and replacement services

• Communicate with you about bookings, quotes, or enquiries

• Process insurance-related work where applicable

• Improve our services and customer experience

• Meet legal and regulatory obligations. We do not sell or rent your personal information to third parties.

4. Disclosure of personal information We may disclose your personal information only when necessary, including:

• To insurance companies for approved claims (with your consent)

• To service providers who assist us in operating our business

• Where required by law All reasonable steps are taken to ensure third parties handle your information securely.

5. Storage and security We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in hard copy and is only accessible to authorised persons.

6. Access and correction You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, or incomplete. Requests can be made using the contact details below.

7. Cookies and website data Our website may use basic cookies or analytics tools to improve functionality and performance. These do not identify you personally. 8. Complaints If you believe we have breached your privacy, please contact us and we will respond as soon as reasonably possible. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC). 9. Contact us

For any privacy-related questions or requests, please contact: Precision Windscreen Repairs

Phone: 0433 416 354

Email: precisionwindscreenrepairs@gmail.com

ABN: 12 844 610 909